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MULTIVAC, INC.
11021 N Pomona Ave
Kansas City, MO 64153
MULTIVAC is a leading manufacturer worldwide of integrated packaging solutions.
In addition to manufacturing packaging machines, our focus is also on solutions for processing and slicing, labelling and marking, as well as quality inspection and product handling.
Our market position is built on innovative, cutting-edge technology, and a comprehensive product portfolio, as well as our many years of expertise and experience.
Our customers benefit not just from our profound knowledge of processing and automation, but also our well-established closeness to our customers.
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About MULTIVAC
We process and package what is valuable.
FOOD PRODUCTS
Modern packs of today are multi-functional. And they are indispensable. Their primary function is to protect the product against outside influences. In the case of food products, the packaging contributes significantly to extending shelf life and reducing the loss of aroma and nutrients.
MULTIVAC offers the widest range of food packaging solutions on the market. We use many different technologies, so that we can cover all output requirements.
This wide product range has been complemented by our know-how in slicing, portioning and processing, as well as linking upstream and downstream functions efficiently to the overall packaging process.
Life science and healthcare products
When it comes to the automated packaging of sterile medical products, MULTIVAC has a pioneering role in the market. Our product portfolio also includes solutions for packing complex and sensitive products in the pharmaceutical, diagnostic, and biotech sectors.
Thermoform packaging machines in the MULTIVAC Clean Design™ were specifically designed for packing sensitive life science and healthcare products very efficiently. They can be individually equipped for use in different cleanroom classes, and they offer a high degree of process reliability thanks to their capability for complete line clearance, pack reproducibility and security against loss of product.
Linking to higher-level data systems enables seamless product traceability to be achieved over the entire process chain – and this in turn provides a high level of transparency.
Industrial and consumer products
MULTIVAC customers, who pack industrial and consumer products, benefit from our expertise in developing customized packaging solutions, in which the principal feature is a high level of efficiency.
Our packaging concepts can be individually designed to produce not only attractive retail packs but also packs for transporting finished or semi-manufactured products.
MULTIVAC packaging solutions offer great pack diversity and maximum flexibility thanks to their wide range of equipment options. And they also provide a high level of process reliability and pack security.
Thanks to our expertise in automation and packaging lines, we also ensure that third-party modules are integrated perfectly into our lines. Typical areas are equipment for product infeed, converging and handling, as well as inspection and labelling systems or end-of-line solutions.
Technology and innovation
We set standards as regards technology, efficiency, and reliability. Our large number of patented innovations is a testament to our technological leadership. We continually invest in research and development.
A standardised innovation management process is an integral part of our high level of innovative work. We are constantly developing our business models, so we can meet the challenges of changing consumer habits and new market requirements.
This also includes a comprehensive range of digital services. MULTIVAC works with leading institutes and industry associations. The latest research results are incorporated into the development of our products.
RELIABILITY
Our products offer a high degree of security and process reliability. Our products also meet the highest standards as regards safety, ergonomics, and operator convenience, and they are developed in accordance with the most demanding design guidelines.
We focus on certified processes and continuous improvement. We continuously invest in our production sites in order to manufacture in an efficient and sustainable manner.
Closeness to customers
We enjoy the trust of our customers thanks to ethical business practices and straight talking. Our relationship with our customers is one of an ongoing dialogue. Thanks to this collaboration, we can generate added value for our customers and support their growth, innovation, and success.
Our comprehensive consulting service is based on a long and successful track record in developing customized packaging solutions. We also offer our customers an extensive range of operator training courses, so that our equipment can always be operated at the optimum level. Our comprehensive after-sales service ensures that all machines installed worldwide maintain the maximum operating availability.
Responsibility
Sustainable and responsible business activity is an integral part of our company strategy.
We place great importance on the impact that our business has on our stakeholders and the wider community. This includes monitoring and reducing our impact on the environment.
Doing business in an ethical way has the highest priority for us, as does ensuring that our employees feel safe, valued, and involved. We support international and national NGOs, as well as delivering community support to our neighbours.
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MULTIVAC, INC. - KANSAS CITY, MO
Mauris aliquet neque quis libero consequat vestibulum. Donec lacinia consequat dolor viverra sagittis. Praesent consequat porttitor risus, eu condimentum nunc. Proin et velit ac sapien luctus efficitur egestas ac augue. Nunc dictum, augue eget eleifend interdum, quam libero imperdiet lectus, vel scelerisque turpis lectus vel ligula. Duis a porta sem. Maecenas sollicitudin nunc id risus fringilla, a pharetra orci iaculis. Aliquam turpis ligula, tincidunt sit amet consequat ac, imperdiet non dolor.
• Stock equipment with standard configurations available for delivery in 3 & 6 weeks.
• Remanufacture of pre-owned and customer’s current equipment
• On site customer final acceptance testing (FAT)
• Final assembly of L300 labelers
• MULTIVAC US has 5 dedicated Product Market Managers that are subject matter experts on
thermoforming, traysealing, compact equipment, labeling, printing, inspection, and portioning/slicing.
• Product Market Managers are closely involved in bringing new equipment to market and assist
Sales/Sales Administration with new technology and unique applications projects.
• Sales Administration provides customer friendly support to our internal and external customers on
supply chain, order processing and warehouse/logistics.
• The Sales Administration department includes 12 Technical Sales Advisors, 6 Quote Writers, 5 Order
Fulfilment Specialists, an International Logistics Administrator, and a Materials Support Administrator.
• A specialized CRM platform, proprietary solution configuration tools, efficient workflow processes and
expertise of industry experts combine to MULTIVAC delivers industry leading concepts, first-class
machine delivery and start-up, and exceptional customer experience thanks to our industry leading
product experts, specialized CRM platform, proprietary solution configuration tools, and efficient
workflow processes.
• More than 5,000 customer specific proposals are produced and reviewed every year for our
customers in the United States and Canada.
• Two private, secure sampling rooms with attached demonstration
space, refrigeration, and meeting space are available for use.
• A third demonstration room is available in case of overflow with meeting capabilities.
• Any excess samples not required by the customer are destroyed before disposal.
• Headsets with two-way communication are available for use in the demonstration rooms when noise
becomes an issue.
• The Innovation Center Laboratory performs quick and accurate packaging tests including Peel
Strength, Film Thickness, Modified Atmosphere, and Burst Test Analysis.
• Virtual demonstrations are made possible with multiple cameras and video conferencing technology.
• Stock equipment with standard configurations available for delivery in 3 & 6 weeks.
• Remanufacture of pre-owned and customer’s current equipment
• On site customer final acceptance testing (FAT)
• Final assembly of L300 labelers
• Maximum length of stainless steel forming is 2.5 meters (8.2 feet).
• Tooling is standardized at all MULTIVAC fabrication sites globally.
• MIG and TIG welding options are available.
• Our new state of the art Auto Store was launched in February 2021.
• Over 7,000 spare parts are accurately received, picked and shipped from the Auto Store.
• An average of 750 unique parts ship out daily in approximately 350 customer orders.
• Spare parts are shipped 7 days per week.
• 99% of parts orders placed prior to 4 PM with overnight shipping leave the same day the order is
placed.
• Some parts are available for same day delivery depending on the part, time of the order, and
customer location.
• Total parts inventory in Kansas City is over 7,700 which represents 90% of all parts customers typically
required.
• Average MULTIVAC tenure in our shipping department is 7 years.
• The gasket shop inventories and manages over 4750 molds.
• The gasket shop currently produces and ships an average of 700-1050 gaskets per week.
• MULTIVAC’s Zeiss CMM confirms correct flatness to a tolerance of .05-2mm for remanufacturing of
every seal plate repaired
• MULTIVAC cutting tools meet global standards set by MULTIVAC, Inc.
• Standardization is verified by balancing and offset machines confirming only the correct cutting tool
dimensions are produced.
• Our Seal Bar and Sub Assembly team handle retrofits for existing customers, sub-assemblies for all in-
house requirements and spare parts orders, and assembly of our stock inventory.
• The Sub Assembly department was launched in 2015 to improve efficiency and lower lead times in our
manufacturing processes.
• Department employs five Programming associates working two shifts.
• Precision milling is achieved using globally standardized templates.
• Several MULTIVAC branded films are kept on hand for quick turnaround and for sample making.
• Third party films can also be utilized and stored for a limited time per customer requirements.
• Over 250 prototype tools and 20 standardized format sets are available for customer use and testing.
• New prototype tools can be produced in 4-6 weeks.
• Limited sample production runs are available for shelf life and transportation tests.
• The Innovation Center is available to receive product samples prior to demonstrations with a walk in
freezer and refrigerator.
• Blast freezing capabilities are also available.
• Repair and remanufacturing of custom die lifts to help reduce customer downtime.
• MULTIVAC remanufactures 85-100 die lifts annually.
• All die lift repairs are done in-house.
• We offer a Multivac core exchange program to keep customers in production.
• Over 650 customer seats are available each year for customer training at MULTIVAC University’s
Kansas City HQ.
• Two travelling trainers are dedicated to on-site, in person customer training.
• Every training course participant receives a free Tablet loaded with machine specific information, job
aids and supporting information for courses they attend.
• MULTIVAC University also trains all MULTIVAC field service technicians with a rigorous 12 week
curriculum prior to deployment to any customer locations, ensuring only certified MULTIVAC
technicians service our customers in the field.
• An advanced training program, “MULTIVAC Certified Technician”, is an intensive deep-dive training
program offering our customers the same training received by our technicians for those who want
their own in-house specialist.
• MULTIVAC University also offers “Customer Defined Training” module virtually on the web or in person
at our Kansas City headquarters.
Slicing and Portioning (TVI)
Two Temp Controlled Rooms
• Our slicing and portioning demonstration rooms are dedicated “cold rooms” with individual temperature
controls allowing the room temperature to be adjusted as low as 34 degrees fahrenheit.
• Designed and built to the same standards as a real processing facility, our processing demonstration rooms
allow full wash down and sanitization of the equipment.
Meeting Room
• Our processing room meeting space can accommodate up to 12 guests and includes all the necessary tools
for today’s meetings: whiteboard, flat panel monitor, wireless internet, and viewing window of the
processing demonstration rooms.
Locker Room
• Two Crust Freezing Units
2 crust freezing units can operate down to -40F
• Freezer Chest
Freezer chest to allow for controlled cutting tests with different product temperatures.
• Machines
Permanent demonstration equipment enabling portion cutting and slicing trials to be completed on short
notice.
• MULTIVAC has the first cantilever rack system installed in the US for machine inventory.
• Movi Racks traverse on rails to maximize space utilization.
• Combilifts transport machines throughout the warehouse and onto racks.
• Department includes: 5 Regional Service Directors, 8 Product Line Specialists, 9 Trouble Shooters, 5
Service Schedulers and over 80 Field Service Technicians located across the US.
• Our live parts specialist group includes 12 team members averaging 20+ years of MULTIVAC
experience.
• We offer 24 hour phone support covering both technical support and spare parts fulfillment, with the
ability to dispatch parts 24/7 if transportation is available.
• We ship 70,000 parts s per year - 14,000 overnight, 700 via same day courier.
• Our 10 field based customer support reps visit customer plants, evaluate store rooms, ensure
adequate stock of Multivac parts at customer facilities and develop preventive maintenance programs.
• 13 back-office team members coordinate preventive maintenance operations, provide technical
service quotations and schedule new machine installations.
• My Multivac was created with the customer in mind as one central location to access and maintain
the entire MULTIVAC packaging line. The free login gives mobile ready access from any device to spare
parts + consumables, order and maintenance history, technical support tickets, Smart Services
dashboard, machine service bookings, and more.
• Technical Support and troubleshooting capabilities include in person and remote solutions.
• SCAN 360 augmented reality headsets enable 1:1 live troubleshooting with machine analytics visibility.
• Direct Interface Remote Assistance provides connectivity with live troubleshooting.
• Direct Tech offers 24/7 call center assistance with trained MULTIVAC technical support engineers.
• 2 Package designers complete approximately 3000 package drawings per year.
• 13 Mechanical Engineers with an average of 7.5 years of MULTIVAC experience each facilitate our
stock machine program, providing local capacity to create customer solutions saving valuable
customer lead time.
• 7 Controls/Electrical Engineers with an average of 18 years of MULTIVAC experience provide local
capability to create electrical solutions saving customer leadtime.
• The engineering team completes over 450 rollstock and trayseal new machine and retrofit projects
yearly.
• Executive office space houses Sales, Marketing, Sales Administration, Human Relations, Accounting
and Finance including support staff of 53 team members.
• Office location for CEO, CFO and CTO.
• Our main conference room, the Brenne Boardroom, is available for customer meetings with seating
capacity for 20. The room is equipped with Lifesize video conferencing and a Barco presentation
system.
• MULTIVAC has five Regional Customer Support Centers located in MO,NJ,NC, IL and CA.
• The Customer Support Center that services the US Central Region is located in the KC headquarter
building.
• All Customer Support Centers include an equipment showroom, are able to execute machine and film
trials and host business meetings with customers.
• Customer Support Centers are staffed by a Regional Sales Director and Regional Service Director, as
well as Regional Sales Associates, Service Supervisor, Field Service Technicians and a Service Scheduler.
• Tech Forum Live events on new MULTIVAC technology and services are also offered at our Customer
Support Centers.
• The gasket shop inventories and manages over 4750 molds.
• The gasket shop currently produces and ships an average of 700-1050 gaskets per week.
• MULTIVAC’s Zeiss CMM confirms correct flatness to a tolerance of .05-2mm for remanufacturing of
every seal plate repaired
• MULTIVAC cutting tools meet global standards set by MULTIVAC, Inc.
• Standardization is verified by balancing and offset machines confirming only the correct cutting tool
dimensions are produced.
• The Innovation Center Laboratory performs quick and accurate packaging tests including Peel
Strength, Film Thickness, Modified Atmosphere, and Burst Test Analysis.
• Over 250 prototype tools and 20 standardized format sets are available for customer use and testing.
• New prototype tools can be produced in 4-6 weeks.
• Limited sample production runs are available for shelf life and transportation tests.
• Our new state of the art Auto Store was launched in February 2021.
• Over 7,000 spare parts are accurately received, picked and shipped from the Auto Store.
• An average of 750 unique parts ship out daily in approximately 350 customer orders.
• Spare parts are shipped 7 days per week.
• 99% of parts orders placed prior to 4 PM with overnight shipping leave the same day the order is
placed.
• Some parts are available for same day delivery depending on the part, time of the order, and
customer location.
• Total parts inventory in Kansas City is over 7,700 which represents 90% of all parts customers typically
required.
• Average MULTIVAC tenure in our shipping department is 7 years.